Assigning them a spot in line is a better way of keeping customers organized for both them and the business. Everybody wants to be served on time and in order. In a business context, queues are about how you order and attend to customers. Standing in a first-come-first-served line to buy that band’s CD, on the other hand, is a classic queue. For someone or something to be queued means that there must be underlying order in the wait.Ī concert where everyone gets to jam along to the music at the same time doesn’t constitute a queue. Starting very simply, who or what is queued? And how are queues defined?Īccording to the most general definition, a queue is people or objects waiting their turn to be serviced. Fortunately, you won’t have to wait around this time to find out more about queuing. Unlike the winding line inside your local government agency, queues haven’t been around forever. What does queued mean? What is the history behind queuing up? How do you define queues? Is there a psychology behind something as simple as waiting in line? So how much do you really know about queuing? You need to have a thorough understanding of lining up if you want to improve how you do business. But queuing is an essential part of the customer experience. Sure, you may understand what a line means when you see it. At this point, you only need to see a line stretching out before a store to immediately know there’s going to be a long wait. From cafeteria lunch lines to grocery store waits, people have been standing in lines their whole lives. Make customers fall in love with your queues.How much do you know about waiting in line? That’s 50% less frustration, anger and confusion, and 50% more satisfaction. Qminder has been field-tested to reduce waiting times by more than 50%. And if you are the one responsible for managing queues, why not get help from a queue management system? We hope that the tips above will help make your queuing less stressful. In supermarkets, they open new waiting lines when they overcrowded lines. Inform the person responsible for queuing about your issue, and see if they can do something about it. Ask yourself this: would you have liked to get shouted at?īe patient about it. Anger is a very human reaction, especially so when you’ve been standing in one place for god knows how long.Īt the same time, taking out your frustration on other victims of mismanaged queues is not the way to go about it. It’s best to err on the side of caution, of course.įrom the Bible’s less-known passage: Stand as close unto others as you would have like them to stand unto you. Studies show that 8-16 inches is what people generally consider their personal space. On the contrary, small irritations like that will surely escalate the already-present tension.īe mindful of others and leave some gap between you and other people. Look, it’s very simple: invading other people’s space won’t make waiting any easier. You don’t need to stand so close to others that they can feel you breathing. Here’s what this looks like in real life: RULE THREEĪnother thing that you should be aware of is personal space. The waiting is annoying as is, so having someone noisy and disturbing is a quick recipe for disaster. It is quite irritating when a person behind you is talking in your ear as if it was their property. It may sound obvious but hey, even obvious stuff needs to be spelled out from time to time. One important thing to realize is that you are not the only person in the queue (unless you literally are). The bottom line is, unless you have a legitimate reason to cut in line, you’d better not do it. When the number of queue-jumpers, well, jumps to two, the likelihood of objection rises up to 91.3%! Average queue-standers are 54% likely to object to someone butting in. If you plan on jumping the queue in the near future, expect some pushback. A person already waiting in a queue would let someone in, with no regard for people standing behind.Īs we’ve learned in school, though, for every action, there is an equal and opposite reaction. Some skip ahead in the queue thanks to, as Ringo Starr would say, “a little help from my friends”. You could almost call line-skipping a social taboo. RULE ONEĬall it whatever you want - line jumping, queue jumping, butting or skipping the line - the fact is, nobody likes it. So on that note, let us start with the first rule of A Gentleman’s Guide to Queuing Etiquette. And queuing etiquette is very important, unless you want to end up like this lovely lady: Now, even though queuing is so commonplace, people still tend to forget the proper etiquette of it. It doesn’t matter if you go to a supermarket, stop by a bank, visit a doctor, or wait at the airport you experience queuing. Queues are something we experience all the time.
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